Shipping and Delivery Policy

Free shipping throughout Turkey

Shipping to anywhere in Turkey is free. No additional delivery fee will be added to your order; the total amount you see at checkout is the amount you will pay.

The “Get information about this product” link on the product page adds the product name to the contact form. If you have questions about the delivery schedule, you can write to us before placing your order.

Delivery time

The delivery time is determined by the product and delivery address and will be informed to you at the time of order. Delivery will be made within 30 days at the latest from the date the contract is formed. If it is not delivered within this period, you have the right to withdraw from the contract and the amount you paid will be refunded within 14 days.

Transportation

Shipments are made with our contracted courier company Aras Kargo; large and heavy natural stone products may be delivered by a warehouse/transportation company. In this case, an appointment may be required; the delivery schedule will be finalized with you after the order. No additional fee will be charged to you for transportation.

Upon delivery

• When receiving the product, check the packaging and the product in the presence of the courier.
• If there is crushing, breakage, wetting, or damage, have the courier issue a damage report and choose to accept or reject the product with the report.
• Send the photos of the damage and the report to polatpazarlama@gmail.com with your order number.
• Keep the original packaging for damage inspection and possible return.

Delivery address

The address and phone information you provide during the order must be correct; the seller cannot be held responsible for delays caused by incomplete or incorrect information. If you are not available at delivery, the courier will contact you.

Is there a problem with the delivery?

You can send us your delivery or damage report regarding your current order along with your order details. Do not share unnecessary personal information or payment card information. For your right of withdrawal and return, see the Return and Exchange page.

Seller: Semiha Polat (POLAT PAZARLAMA), Bursa Küçük Sanayi Sitesi, 63. Blok No: 16-17, 16120 Bursa, +90 224 441 85 71, polatpazarlama@gmail.com.

Contact for shipping and delivery