Terms of Use

Last updated: November 6, 2026

These terms of use apply to customers using the Polat Pazarlama store (www.polatpazarlama.com). By using the store, you are deemed to have accepted these terms.

1. General

Polat Pazarlama (Semiha Polat, Bursa Küçük Sanayi Sitesi, 63. Blok No: 16-17, 16120 Bursa) is a store selling natural stone products. The store infrastructure is provided by Shopify.

2. Account and access

You may not need to create an account to place an order. If you create an account, you are responsible for the security of your account.

3. Products

Every piece of natural stone product is unique; color, veining, and texture may vary from piece to piece. These differences alone are not considered defects. Product images may look different depending on screen settings.

4. Order and payment

Prices are in Turkish Lira, including VAT. Payment is made by credit card or debit card via the Garanti BBVA virtual POS. The formation of the order, your right of withdrawal, and your other rights are regulated in the Distance Sales Agreement and the Preliminary Information Form.

5. Shipping and delivery

Shipping throughout Turkey is free. For details, see the Shipping and Delivery page.

6. Returns and exchanges

For return and exchange conditions, see the Returns and Exchanges page.

7. Intellectual property

The images and texts in the store belong to Polat Pazarlama or are licensed. They cannot be used without permission.

8. Disputes

The laws of the Republic of Turkey apply to these terms. In consumer disputes, the Consumer Arbitration Committee is authorized within the monetary limits announced by the Ministry of Trade; above these limits, the Consumer Court has jurisdiction.

9. Privacy

Your personal data is processed in accordance with the KVKK clarification text and the privacy policy.

10. Changes

These terms may be updated. The current text is always available on this page.

11. Contact

For your questions, see the contact page or email polatpazarlama@gmail.com.