How can I get price and availability information?

Use the “Get info for this product” link on the product page. The name of the product you have selected is automatically added to the contact form. You can also include information about your requirements, such as dimensions or the delivery district, in your request.

Can I contact you regarding a product that appears to be out of stock?

Yes. You can inquire about the current availability status using the information request link. This request does not constitute a stock, reservation, or reproduction guarantee.

Can I see the products in person?

The address and phone numbers of our Bursa showroom are available on the contact page. You can ask whether the piece you are interested in is available in the showroom before your visit.

Can I submit a custom size or production request?

Send us the dimensions you want and the area of use. The feasibility of the request is evaluated based on the product and the project.

Where is the shipping, return, and maintenance information?

You can review the shipping and delivery, returns and exchanges, and natural stone care pages. For questions specific to your product, contact us at polatpazarlama@gmail.com.

Frequently Asked Questions

About Natural Stone

Is every product identical?

No. Natural stone is a living material where each piece is unique. Color tones, vein patterns, and surface texture vary from one to another. The product you order may be similar to the one in the image, but not exactly the same. This difference is not a defect, but the most valuable feature of natural stone.

Which stone types are used?

POLAT PAZARLAMA products use marble, travertine, onyx, granite, and basalt. The stone type for each product is specified on the product page.

Where do the stones come from?

The stones we use are sourced from Turkey's leading quarries. Stones unique to Turkey, such as Afyon marble, Denizli travertine, and onyx, form the basic raw materials of our products.

Dimensions and Technical Information

Where are the product dimensions written?

The dimensions of each product are specified on the relevant product page. Since natural stone is hand-crafted, there may be small tolerances in dimensions.

What does surface finish mean?

Surface finish determines the appearance and texture of the stone. While a honed finish offers a matte and silky look, a polished finish is shiny and reflective. The tumbled process gives the stone an antique look.

Maintenance

How should natural stone products be cleaned?

You can clean them with a soft, damp cloth and mild soapy water. Avoid cleaners containing acid (vinegar, lemon juice, etc.). For detailed maintenance information, visit our Natural Stone Care Guide page.

Shipping and Delivery

How long is the shipping time?

Delivery time may vary depending on the content of the order and the delivery address. For precise information, contact us.

Is there a shipping fee?

The shipping fee is determined based on the weight of the order and the delivery address. The shipping fee will be shown to you during the order process.

Returns and Exchanges

Can I return the product?

If you have received a damaged or defective product, please contact us. For detailed information about return conditions, review our Returns and Exchanges page.

Custom Design

Can I place an order for custom sizes or custom designs?

For your custom design and custom size requests, contact us. We will evaluate your request and get back to you.